Portrait of Sushma B M

Hello

A Bit About Me:

Dedicated banking professional with 11+ years of experience across payments monitoring, command center operations, risk controls, incident management, and financial operations. Currently working as a Business Execution Consultant/System Application Engineer at Wells Fargo India Solutions.

Resume

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Mar 2025 - Present

Business Execution Consultant / System Application Engineer

Wells Fargo India Solutions Pvt Ltd - Hyderabad

  • Transitioned to the Technology Platform team in May 2026 as part of a lateral movement of selected SMEs, expanding system ownership while continuing Payments Command Center monitoring, incident management, and escalation responsibilities.
  • Monitor line and queue health across FED/CHIPS, USD wire lines, and ACH channels for 22x5 payment continuity.
  • Own incident management, leadership escalation, technical validations, release support, and application health oversight.
  • Built pilot-batch command center processes and provided centralized payments analytics across FED/CHIPS, USD wire queues, and ACH.
  • Monitored intraday liquidity and CHIPS pre-funding in GMTS/EMTS while supporting intakes and user stories.
Jun 2023 - Mar 2025

Business Execution Associate

Wells Fargo India Solutions Pvt Ltd

  • Improved payments execution through end-to-end monitoring, preemptive controls, SOP development, reporting, and release support.
May 2022 - Jun 2023

Lead Operations Processor

Wells Fargo India Solutions Pvt Ltd

  • Cross-trained in production support, FED and CHIPS connectivity, CHIPS pre-funding, CLS payments, weekly metrics, and onboarding.
Jun 2015 - Apr 2022

Control Room Specialist / Operations Analyst / Analyst

JP Morgan Services India Pvt Ltd - Bengaluru

  • Monitored systems, links, transmissions, USD and SEPA payments, SWIFT messaging, posting applications, and priority ticket escalation.

Projects

Payments Command Center Pilot Build

Established operating routines, SOPs, logistics, and 22x5 analytics for payment lines and clearing channels.

Intraday Liquidity Monitoring

Supported real-time liquidity and CHIPS pre-funding oversight through proactive monitoring and escalation protocols.

Global SWIFT Infrastructure Oversight

Handled SWIFT connectivity and messaging support across SBUS, SAG, AMH, and FING for cash operations teams.